Digitalisation & passenger experience
Mandatory Aadhaar-based Tatkal booking and the Round Trip Package scheme reflect a trend towards digitalisation and customer-centric policies. CCTV cameras, GPS-based tracking, and the CEIR portal for lost phone recovery enhance passenger safety and convenience. Digital tools are streamlining operat
Mandatory Aadhaar-based Tatkal booking and the Round Trip Package scheme reflect a trend towards digitalisation and customer-centric policies. CCTV cameras, GPS-based tracking, and the CEIR portal for lost phone recovery enhance passenger safety and convenience. Digital tools are streamlining operations and improving transparency.
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