M. Nagaraju, IAS, Secretary of the (DFS) moves focus for Insurers to become Customer centric!
M. Nagaraju, IAS, Secretary of the Department of Financial Services (DFS), chaired a key review meeting on January 13, 2026, assessing FY25 and H1 FY26 performance of public sector insurance companies (PSICs) like LIC, NIACL, and others. Nagaraju directed insurers to prioritize profitable growth, lo
M. Nagaraju, IAS, Secretary of the Department of Financial Services (DFS), chaired a key review meeting on January 13, 2026, assessing FY25 and H1 FY26 performance of public sector insurance companies (PSICs) like LIC, NIACL, and others. Nagaraju directed insurers to prioritize profitable growth, lower loss ratios, and full digitalization for 100% retail onboarding, alongside innovative products for emerging risks and youth needs. His emphasis on timely grievance resolution, seamless claims, enhanced social media outreach, and customer-centric reforms underscores a strategic push for efficient, tech-driven interfaces that elevate service delivery and policyholder satisfaction.
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