Seven fold increase in grievances

The number of grievances lodged by the people have increased seven fold since 2014, from about 2 lakh grievances to about 14 lakh this year. Now about 99% grievances are being disposed by the DARPG. The average response time to the grievances has been reduced, e.g. in Department of Revenue, it has reduced from 108 days in 2014 to 25 days this year and similarly in Department of Telecom, it has reduced from 19 days in 2014 to 12 days this year.