Six Member RBI panel to review customer service

A six-member panel has been formed by the Reserve Bank of India (RBI) to examine and review the state of customer service in RBI regulated entities. Headed by former RBI Deputy Governor BP Kanungo, the committee will comprise AK Goel, Chairman, Indian Banks' Association (IBA), and Managing Director and Chief Executive Officer (MD & CEO), Punjab National Bank (PNB), AS Ramasastri, former Director, Institute for Development and Research in Banking Technology (IDRBT), Amitha Sehgal, Secretary, All India Bank Depositors Association (AIBDA), Rajeshri N Varhadi, Professor, Department of Law, University of Mumbai, and Anil Kumar Sharma, Executive Director, RBI.