Cashless treatment by Fortis Hospital
Appellant was denied cashless treatment by Fortis Hospital, Mohali and he lodged lodged a complaint for taking strict action against the Hospital. However, no response was received on his Complaint. Appellant sought the present position of his complaint and action taken against Fortis Hospital for allegedly playing with the life of a Senior Citizen. The PIO, CGHS feigned ignorance of the matter during the hearing and was unable to respond to the queries raised by the Complainant as well as the CIC. The CIC cautioned the PIO over his casual and callous approach and his ill-preparedness. The CIC instructed the Directorate General of Health Services (DGHS), to depute an officer of an appropriate seniority to examine the matter and fix responsibility and accountability on the delinquent officer for not responding to the RTI application as per the provisions of the RTI Act, and submit its report within a period of 30 days.
Comments
There have been complaints against hospitals approved by CGHS claiming that they are not providing the facility to the patients as per norms. This case provides a possible way by which the DGHS may be forced to deal with the situation.
Citation: Mr. D. C. Gupta v. C.G.H.S. in Complaint No.:- CIC/CGHSD/C/2018/159391-BJ, Date of Decision : 13.07.2020
Dr. Anuradha Verma (dranuradhaverma@yahoo.co.in) is an expert on RTI matters and has co-authored the books RIGHT TO INFORMATION - LAW AND PRACTICE and PIO’s guide to RTI. Apart from her weekly article here, her other articles can be read at the website of RTI Foundation of India at the link: www.rtifoundationofindia.com
Comments
There have been complaints against hospitals approved by CGHS claiming that they are not providing the facility to the patients as per norms. This case provides a possible way by which the DGHS may be forced to deal with the situation.
Citation: Mr. D. C. Gupta v. C.G.H.S. in Complaint No.:- CIC/CGHSD/C/2018/159391-BJ, Date of Decision : 13.07.2020
Dr. Anuradha Verma (dranuradhaverma@yahoo.co.in) is an expert on RTI matters and has co-authored the books RIGHT TO INFORMATION - LAW AND PRACTICE and PIO’s guide to RTI. Apart from her weekly article here, her other articles can be read at the website of RTI Foundation of India at the link: www.rtifoundationofindia.com