Compensation by the Department of Social Welfare

A complaint dated 17.12.2024 for non-compliance of CIC’s order dated 22.07.2024 was heard by the CIC. In the order dated 22.07.2024, the CIC had admonished the casual conduct of Mr. RP Yadav, Supt.-cum PIO, Social Welfare (South), GNCTD, Delhi and had directed to revisit the RTI Application and provide a revised reply. The CIC noted that there is a substantial delay in compliance with the order and the respondent failed to explain the reasons for the delay. The CIC referred to the criteria for processing or sanctioning of the application, under the Financial Assistance to Persons with Special Needs (popularly known as Disability Pension). The CIC noted that Ms. Madhu (Appellant’s niece) is a physically challenged person; an orphan; a member of scheduled caste; a girl child; unmarried who cannot carry out her daily activities without assistance; and has no independent means of livelihood. The CIC observed that “The extraordinary circumstances and adverse conditions faced by Ms. Madhu establish her as the weakest of the weak and poorest of the poor, being the most deprived citizen whose case deserved extra sensitivity, and it certainly could not have been dealt with in an ordinary manner by the respondent public authority in the department of Social Welfare. The appellant, being her aunt, is the only support Ms. Madhu has”. For the loss, harassment and detriment suffered by her, the Department of Social Welfare was directed by the CIC to pay a compensation of Rs. 92,000/- to the appellant within a week.

Comments

In this case, the application for compensation of Disability Pension to Ms. Madhu was forwarded to the Deputy Director (FAS), New Delhi and was pending on the date of hearing. The case was dealt with in a very casual and insensitive manner as per the CIC and the action was condemned. The CIC observed in the order that the insensitivity as established based on the records is appalling to put it most euphemistically.

Citation: Ms. Devki v. Supdt. (South), Department of Social Welfare, New Delhi, CIC/DSWGD/A/2023/119725; Order dated 14.01.2025

Citation: Piyush Sharma v. O/o the Executive Engineer (E), PWD, New Delhi, File No: CIC/PWDDL/A/2023/132711; Date of Decision : 29.10.2024

Dr Anuradha Verma (dranuradhaverma@yahoo.co.in) is a RTI Consultant currently working with IIM Vishakhapatnam. She has co-authored the books PIO’s Guide to RTI and Right to Information – Law and Practice. Her weekly article is being published since 2008 on this site. She offers consultancy on RTI matters and third party audit to individuals / organisations. Her other articles can be read at the website of RTI Foundation at the link https://www.rtifoundationofindia.com