In a people-centric initiative South Eastern Coalfields Limited (SECL), a Chhattisgarh-based subsidiary of Coal India Limited (CIL), has achieved a significant milestone by launching a dedicated Post-Retirement Benefit (PRB) Cell. This initiative underscores SECL’s commitment to ensuring the welfare and convenience of its retired employees. The PRB Cell, acting as a single window, consolidates various post-retirement services under one roof, streamlining the process for retired employees. Previously, retirees were required to liaise with multiple departments—such as Personnel, Finance, and Medical—to address matters related to pensions, provident funds, medical facilities, and other benefits. This fragmented approach often resulted in delays, miscommunication, and undue stress for the retirees. The newly launched PRB Cell resolves these issues by offering a centralized platform where retired employees can access all their post-retirement benefits and services seamlessly. With officers from key departments—including Personnel, Finance, and Medical—stationed in the cell, retirees are assured of quick and efficient resolution of their concerns. Key benefits of the PRB Cell include: Single window for all services: The PRB cell will act as a single window for retirees where they can now obtain information and resolve issues. Streamlined Processes: All post-retirement benefit services are available under one roof, eliminating the need for retirees to coordinate with multiple departments. Quick Resolutions: Dedicated personnel ensure faster response times and better service delivery. Speaking on the occasion, Dr. Prem Sagar Mishra, Chairman-cum-Managing Director of SECL, remarked, “The launch of the PRB Cell reflects our unwavering dedication to the welfare of our retired workforce. It’s a step towards acknowledging their invaluable contributions and ensuring a hassle-free post-retirement experience.” The PR Benefits Cell would strengthen our ‘Mission Sambandh’ launched a few months ago in SECL to achieve better communication and coordination with our stakeholders and people- added Biranchi Das , Director (Personnel) . This pioneering initiative sets a benchmark within Coal India Limited and highlights SECL’s leadership in employee-centric practices.